Effective: May 1, 2025
Our Privacy Policy applies to all services (our “Services”) offered or provided by DMS Logistics, LLC and its subsidiaries (collectively, ”DMS Logistics,”“we,” “us,” or “our”) whether accessed via our website at www.DMSLogisticsUSA.com (the “Website”), or any associated application and API and describes how we collect, use, and disclose personal information of users of the DMS Logistics website (whether you are a recipient of a delivery/shipment serviced directly or indirectly through DMS Logistics) entity representative or individual who forms an account, and/or who has a written agreement, with DMS Logistics or third party platforms used by DMS Logistics, LLC to perform delivery services (a “Sender”) to perform delivery services (“Delivery Services”), an entity representative or individual who forms an account on DMSLogisticsUSA.com as a driver and/or otherwise performs Delivery Services, including at the request of, or for the benefit of, a Sender (a “Driver”), or an entity representative or individual who forms an account or otherwise signs up to be a Driver or Sender with DMSLogisticsUSA.com, or to potentially access and use our Services (collectively, “Users”). Our Privacy Policy also describes how we collect, use, and disclose personal information of a recipient of Delivery Services (a “Recipient”). Users and Recipients may be referred to collectively in this Privacy Policy as “you”, “your” or “yours.” This Privacy Policy also applies to personal information, if any, collected from individuals who are neither Users nor Recipients during certain interactions with DMSLogistics and/or third party apps necessary to perform delivery services (“Interactions”).
If you do not agree with the Privacy Policy, you should not access or use our website or give us any of your personal information. You should review DMSLogisticsUSA.com’s Terms and Conditions, which also apply to your access and use of DMSLogisticsUSA.com, our Services and the Delivery Services.
Assistance For The Disabled
Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact privacy@dmslogisticsusa.com for assistance.
This Privacy Policy explains:
The Categories of Personal Information We Collect.
The Categories of Sources From Which We Collect Your Personal Information.
The Purposes For Which We Use Your Personal Information.
How We May Disclose Your Personal Information.
How Long We Keep Your Personal Information.
Your Rights and Choices Regarding Your Information.
All Users.
Additional Notice of U.S. State-Specific Privacy Rights.
Other Things for You to Know.
Contact Us.
Changes To Our Privacy Policy.
The Categories of Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Senders and Recipients
Drivers
Interactions.
Note on Sensitive Personal Information:
We collect sensitive personal information, for example, account login information from Senders and Drivers allowing access to their accounts, Drivers’ social security and driver’s license information, Drivers’ precise geolocation, Drivers’ biometric information, and the contents of text messages.
DMSLogisiticsUSA.com does not infer characteristics from sensitive personal information. DMSLogisiticsUSA.com only uses such sensitive personal information as necessary to perform the services the average person would reasonably expect when requesting, performing and/or receiving those services, to ensure security and integrity, for short term transient use, to maintain the quality of our products and services, or for other purposes permitted by the applicable U.S. state comprehensive consumer data privacy laws.
Cookies, Analytics and Third Party Technologies
We and our third-party service providers use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Platform or Services, including the technologies listed below:
Cookies. A cookie is a data file placed on your computer or mobile device when it is used to access our Platform and Services. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our Websites and web pages.
Web Beacons. Web beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to cookies, and are used to track the online movements of web users. Web beacons allow us to understand how Users navigate our Platform and Services and what content is effective, which allows us to manage and improve our Platform and Services. We also use web beacon technologies to count Users of our Platform and Services, how many of the emails we send were opened and how many particular articles or links on our pages were actually viewed.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Platform and Services and the Delivery Services. They are temporarily downloaded onto your device from our web server (or from a third party service provider) and are active only while you are connected to our Platform or using our Services or performing Delivery Services and the code is deactivated and/or deleted after.
Google Analytics. DMSLogisiticsUSA.com uses Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting to target and serve ads based on your past visits to our Websites, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of DMSLogisiticsUSA.com’s features, offerings, advertisements, and email communications (by determining which emails you open and act upon), and other uses of ad services related to visits to our Websites or use of our Apps. In conjunction with these features, your web browser automatically sends certain information to Google when you visit our Websites or use our Apps. To see how Google uses your information go to How Google uses data.
Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on.
Tracking Across Time and Different Sites
The DMSLogisiticsUSA.com Websites do not track your online activities over time and across websites or online services on an individually identifiable basis. We do allow third parties to use our Websites to track your activities over time or across other websites.
The Categories of Sources From Which We Collect Your Personal Information.
The Purposes For Which We Use Your Personal Information.
All Users
Drivers
Purposes Specific To Certain Categories of Drivers’ Personal Information
Senders
Recipients
During Interactions with Other Individuals
Incidental Purposes: Any incidental purposes related to, or in connection with, the above.
If you submit any information relating to other people in connection with our Platform or Services, or the Delivery Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
How We May Disclose Your Personal Information.
We will not disclose certain identifiers, information about the use of the DMSLogisiticsUSA.com Platform, and inferences drawn about you to our social media, advertising, and analytics partners.
To deliver our Services and to allow you to request, provide or receive Delivery Services, we may disclose your personal information with other Users, Recipients, other third parties, and service providers in the following ways:
User Content. Your account profile and information that you post or share, such as photos, reviews, comments, suggestions, questions about our Services or Delivery Services, information about you or your experience, posts or comments on DMSLogisiticsUSA.com’s blogs, community forums and social media pages (collectively “User Content”), may be seen and disclosed with other Users of our Platform, our Services, the Delivery Services, Recipients or the public. You should therefore think carefully before deciding what information you share.
Information Shared Between Users. If you are a Sender, we provide some of your personal information, such as your first name, photo, phone number, details about the goods you send, pick-up and delivery addresses to the Driver who offers on and/or is accepted to perform your Delivery Services, so that the Driver may contact you, and to facilitate pick-up and delivery. If you are a Driver, we provide some of your personal information, such as your first name, photo, phone number, geolocation and tracking information to the Sender and Recipient so that the Sender and/or Recipient can track their delivery.
Third Parties Providing Services on Our Behalf. DMSLogisiticsUSA.com uses third party vendors to assist in operating our Platform and providing our Services and the Delivery Services. We may provide these vendors with access to the following categories of personal information (as we have done for the past 12 months):
We may disclose the above categories of personal information to third party vendors for such vendors to fulfill the following business purposes: to verify your identity; to design and/or operate our Platform and Services; to track our Services’ and the Delivery Services’ analytics; to process payments; to assist in anti-fraud and security measures; to help us provide customer support and geolocation information to our Users and Recipients; to provide administrative services such as communication, technical and maintenance services, database management, web analytics, and other administrative services.
Co-Branded Services and Offers. At times, some of our Services and/or the Delivery Services may be offered, discounted or provided to Users in association with certain third parties including our affiliates, charities and sponsors (“Co-Branded Services”) and your receipt of such offer and/or use of these Co-Branded Services may require you or us to disclose certain of your information to the third party; for instance we may disclose your email to such third-party in order to give you notice of an offer for Co-Branded Services . Any Co-Branded Services offered to you will specifically identify the third party. Any information that you disclose directly to a third party will be subject to that party’s posted privacy policy.
Legal Reasons. We may access, use, preserve, transfer and disclose your personal information to governments, law enforcement officials and/or private parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal or regulatory process, or reporting obligations; to protect the safety, rights, property or security of DMSLogisiticsUSA.com, our Platform and Services, the Delivery Services or any third party, including you; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
Investors and Affiliates. We may share your personal information with current, future and prospective individual investors or with our parent, subsidiaries and affiliates for internal reasons, including, during the course of any due diligence process.
Business Transfers and Financings. We may disclose and transfer all your information to a prospective or subsequent owner, co-owner or operator of our Platform or Services, the Delivery Services, or applicable database or in connection with a financing, corporate merger, consolidation, restructuring, the sale of substantially all of our assets or other corporate change.
How Long We Keep Your Personal Information.
Users
Generally. DMSLogisiticsUSA.com will retain your personal information as long as you maintain a User account, or for the duration of our relationship, if any. Excluding biometric data, DMSLogisiticsUSA.com also retains User personal information for at least three (3) years after our last interaction with you to maintain compliance with our contractual obligations with our Users and with reporting and other regulatory and legal requirements and applicable law; to conduct re-engagement and marketing campaigns and otherwise communicate with you about our Platform and Services; to maintain and confirm your opt-in and opt-out preferences; to resolve disputes, investigate or prevent fraud and other inappropriate activity; to enforce our agreements, and for other business purposes as set forth herein.
Biometric Data. If you are a Driver, DMSLogisiticsUSA.com will retain any of your biometric data collected by DMSLogisiticsUSA.com or its vendors for only as long as is needed to verify you for the Delivery Services you provide, or as long as legally allowed pursuant to applicable law after the date of your last interaction with us, whichever is earlier. At the completion of the retention period, we destroy your biometric data by permanently deleting all such biometric data from our servers. DMSLogisiticsUSA.com uses Persona as its verification vendor to collect biometric data and assist with its identity verification. Persona and its vendors will not store your biometric information for longer than 3 years. For more information about how Persona collects, stores and uses your biometric data, please visit their website at https://withpersona.com and review their privacy policy at https://withpersona.com/legal/privacy-policy. DMSLogisiticsUSA.com and its vendors will retain your biometric data longer as permitted under applicable law, for example, as may be necessary to comply with legal, administrative, or procedural requirements.
Recipients
DMSLogisiticsUSA.com retains personal information of Recipients provided to it by a Sender in accordance with our contractual obligations with the Sender. All such information is stored and used in accordance with this Privacy Policy.
Your Rights and Choices Regarding Your Information.
All Users.
Emails. You can unsubscribe from marketing-related emails by clicking unsubscribe at the bottom of any message. We will still send you transactional and administrative emails about your use of our Services and your account.
Text Messages. Certain DMSLogisiticsUSA.com Services utilize short code programs (SMS or MMS text messaging). SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. For example, we may use text messaging for general service notifications. Before you receive any text messages from DMSLogisiticsUSA.com, you will be notified about our use of text messaging and asked for your consent. Standard message and data rates may apply. You can opt out of text messages, including marketing-related texts, by contacting support@DMSLogisiticsUSA.com changing your account settings, or replying STOP from the mobile device that received the message. We do not sell or share for cross-context behavioral advertising mobile numbers or text message opt-in status information.
Push Notifications. You can opt out of receiving push notifications through your device settings.
Location Information. To ensure the safe delivery of goods using our Platform, and to provide Senders with our Services and the Delivery Services, DMSLogisiticsUSA.com’s Terms and Conditions require Drivers to keep their device sharing geolocation information while actively performing Delivery Services. Drivers can otherwise prevent their devices from sharing geolocation information through their devices’ system settings. Note that preventing your device from sharing your location information will not allow DMSLogisiticsUSA.com to notify you of delivery opportunities and may otherwise impact DMSLogisiticsUSA.com’s ability to provide you with our full range of features and services.
Cookie Policy. You may opt out of certain optional cookie categories on our Websites, provided you cannot opt-out of strictly necessary cookies as they are needed to ensure the proper functioning of our Websites and Services, such as prompting the cookie preferences banner and remembering your settings. Your preferences will be remembered for up to one year unless changed .
You can modify your optional cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of our Websites, Services and Platform. In order for targeted advertising opt-outs to work on your device, your browser must be set to accept cookies. Opt-outs are browser specific. If you clear your cookies on your browser or use another browser or device, you will need to opt-out again.
Global Privacy Controls. You may choose to enable with your browser, where available, global privacy controls (“GPC”) to automatically communicate your opt-out preferences to us if you have enabled GPC on your browser. We will treat a GPC opt-out the same as if you opted out from targeting advertising using our cookie preference center.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. DMSLogisiticsUSA.com does not currently support Do Not Track requests because there is no standard interpretation or practice for such signals.
Modifying Your Account Information. Users can review and modify certain account information by logging in to your account settings and profile.
User Content. To request removal of your User Content, please contact us through privacy@DMSLogisiticsUSA.com. We will make reasonable efforts to remove your User Content as requested, in accordance with this Privacy Policy.
Closing Your Account. You can close your User account by contacting us at support@DMSLogisiticsUSA.com Even after you close your DMSLogisiticsUSA.com account, we will retain certain of your information (including without limitation geo-location, trip history, credit card information and transaction history) as needed to comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to the closing of your account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Platform and Services, and the Delivery Services effectively.
Additional Notice of U.S. State-Specific Privacy Rights
If you reside in a U.S. state that has enacted a comprehensive consumer data privacy law, you may have one or more of the following rights listed below. We will honor requests received only to the extent required by applicable law and within the time provided by law.
Right to Know. The right to submit a verifiable request to know what personal information we have collected about you, including:
As used above, “sells,” “selling,” “shares,” and “sharing” have the meanings provided in U.S. state comprehensive consumer data privacy laws.
For valid data portability requests, we will provide your personal information to you or, at your request, to another entity, in a format that is portable and, to the extent technically feasible, structured, commonly used, and machine-readable that allows you to transmit the information from one entity to another entity without hindrance.
Right to Delete. The right to submit a verifiable request that DMSLogisiticsUSA.com delete personal information that we have collected about you. Note that deletion requests are subject to certain limitations, for example, we may keep information as required or permitted by law and/or our contractual obligations. We may also keep transaction history and information needed to process future transactions, certain account-related information (as noted above in Closing Your Account), and to facilitate User requests.
Right to Correct. The right to submit a verifiable request for the correction of inaccurate personal information maintained by DMSLogisiticsUSA.com, taking into account the nature of the personal information and the purposes for processing the personal information.
Requests to Exercise Your Privacy Rights. You can submit a request to know, delete, correct, and/or do not sell or share your personal information in accordance with applicable law in one of the following ways:
When submitting a request via any of the above ways you will be asked to provide your full name, State of residence, email address, and the phone number associated with your DMSLogisiticsUSA.com account, along with the type of request you are making, so that we can process your request most efficiently.
Right to Appeal. If we decline to take action on a valid request that you make in accordance with applicable law and via one of the above methods provided to exercise your privacy rights, then you may appeal our decision by submitting an appeal request to privacy@DMSLogisiticsUSA.com
How We Will Verify Your Request
The processes that we follow to verify your identity when you make a request to know, correct, or delete are described below. The relevant process depends on how and why the request is submitted.
If you submit a request by any means other than through a password-protected account that you created before the date of your request, the verification process that we follow will depend on the nature of your request.
For a less risky request, such as a request to know how we handle your personal information, we will match at least two data points that you provide against information about you that we already have in our records and that we have determined to be reliable for purposes of verifying your identity. Examples of relevant data points include your mobile phone number, your zip code, or information about products or services that you have purchased from us.
For a riskier request, such as a request for a copy of specific pieces of your personal information, we will match at least three data points that you provide against information that we already have about you in our records and that we have determined to be reliable for purposes of verifying your identity. In addition, we may require you to sign a declaration under penalty of perjury that you are the individual whose personal information is the subject of the request.
We have implemented the following additional procedures when verifying the identity of requestors:
Authorized Agents. If an authorized agent submits a request to know, correct, or delete on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under applicable law, or (b) document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your identity. You can obtain an “Authorized Agent Designation” form by contacting us at privacy@DMSLogisiticsUSA.com
Company’s Non-Discrimination Policy. You have the right not to be discriminated or retaliated against if you exercise your privacy rights under your U.S. state’s comprehensive consumer data privacy law.
Data Sharing for Direct Marketing Purposes (California Drivers Only)
California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a driver who resides in California, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. To make such a request, please contact us at privacy@DMSLogisiticsUSA.com
Other Things for You to Know.
Third Party Content. Our Platform may link to other web sites and online services. The inclusion of a link on our Websites or Apps does not imply endorsement of the linked third-party website or their products and services and is provided for your convenience only. We have no control over such third parties and if you decide to access any third party link, you do so subject to the terms and conditions and privacy policy of that third-party website or service.
Social Media Features and Widgets. DMSLogisiticsUSA.com’s online and mobile Services include social media features, such as the Facebook “Like” button and widgets such as a “Share This” button. These features may collect your IP address, which page you are visiting on our online or mobile Services and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with
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